Student requests for refunds

Stripey Spanish (‘we’) will need to receive a written request for a refund from the student (‘you’) at least 7 days before your course or event is due to start in order to give you a refund of the cost.  

We must receive a written request from you via email: hola@stripeyspanish.com

Cancellation fees:

Within 7 days: 100% 

Within 2 weeks - 50% 

A minimum cancellation fee of 15% is applicable.

Refunds due to a disability

We will give you a pro-rata refund for any sessions you have not attended if:

  • you are unable to participate in or attend your course due to your disability.

  • the nature of your course has adverse implications for you, due to your disability.

Cancelled courses and cancelled sessions

We will only cancel a course as a last resort, for example if a tutor is unavailable or if we are unable to recruit sufficient numbers needed for the course to run.  If we do need to cancel your course and cannot offer a suitable alternative, we will refund you in full.

If we need to cancel a single session of a course, we will try and make up the lost session in a ‘catch-up’ session.  

If we are unable to provide a catch-up session, or if you are unable to attend the catch-up session, we will provide you with a Stripey Spanish voucher for the value of the session lost.  

If a catch-up session or Stripey Spanish voucher is not a possible solution, we will offer a pro-rata refund for the single session as an exception.

Unfortunately, sometimes we have to cancel for reasons beyond our control and in these situations we cannot accept liability or issue refunds. Examples of this might include industrial action or severe weather.

Change of course date/time/  content

If we need to change the date, time or content of a course, after you have enrolled, we will issue a full refund of the published fees if you cannot or do not wish to attend, or a pro-rata refund if some sessions have already been attended.  

We reserve the right to change our tutors and cannot issue a refund due to a change of tutor.  We guarantee a consistent quality of teaching for all our tutors. 

Refund requests that do not fall within the areas above

If we are unable to process a refund for you under the conditions above, we will review your deal with your request individually. 

Transfers

If you are enrolled onto a course and we agree that it is not educationally appropriate (e.g. the level of the course is too high or too low), we will try and transfer you to a more suitable course provided we have received a written request from you before the third session of your course and there are places available on a more suitable course.  No transfers are offered after the third session.

We must receive a written request from you via email: hola@stripeyspanish.com

Social events - Terms and conditions

These expenses are ONLY for those enrolled or enrolling on the full course and are NOT bookable as stand alone events.

These events are integrated parts of the course curriculum and the £75 expense is payable in full for all students.

The expenses are non-refundable.

Dates of social events will be sent upon enrolment or can be requested in advanced by emailing hola@stripeyspanish.com.

If you know you will miss a date a request can be made to transfer your place to attend the date of the next event provided this is requested in writing 7 days before the event date. Within 7 days places are non-transferable.